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Comparison of our OnSite Services

Make sure you choose the right OnSite product for your needs.

The following table gives you an overview about the different products :

OnSite Services comparison

BASIC

SMART

BUSINESS

PROJECT

Priority access to customer care

 ✓

Technical support

Optional Remote Access Support

Spare parts, labour & travel* included

Provision of replacement unit if necessary

-

-

Guaranteed on site response time*

8 hrs

8 hrs

4hrs or 8 hrs

Flexible

Guaranteed fix time*

-

-

8 hrs

Flexible

Preventive maintenance**

-

1 per contract

1 per year

Flexible

Contract duration
of 3 years or 1 year auto renewal***

Flexible

* Response times, travel and fix time guarantees may not be available in certain regions.
** Our customer care team will contact you to schedule your PM visit.
*** Additional contract durations also available on request.