More efficient account managers
In order to optimise account managers' time and to improve customer care, one of the major French banks has just equipped its staff with personal scanners.
In a bank, the scanning of justifying residential and ID documents required to open accounts and investigate loan applications is part of account managers' everyday work. If done incorrectly, it can take time that would be better spent doing their core job.
After a survey conducted among branch staff in the Provence Côte d'Azur region, one of the major French banks has just developed a solution based on small volume, rapid scanners, set up by Spigraph. The aim? To give most exposed account managers their own scanner.
This initiative, launched in 2008, also helped improve the quality of scanned documents and enhance the account manager's job.