Cost-effective, industry-leading solutions for BPOs, Shared Service Centers and Document Processing Companies
Optimize workflows and reduce operating costs for managing client documents. From high-volume production environments to ad-hoc distributed scanning, Spigraph’s unique portfolio of solutions enables you to reduce processing costs, improve client service and develop new revenue streams for your document processing business.
BPOs, Shared Service Centers and DBPOs (BPOs specializing in document processing)
From high-volume production scanning environments to mid-volume departmental or branch locations to ad-hoc document capture from remote sites or client locations
Digital or paper documents, web content, text, chat and other content formats
Flexible depending upon BPO or Shared Service Center requirements, including high-speed scanners, advanced capture software, mobile capture applications
- High costs - for courier services to deliver paper documents and for document preparation prior to scanning
- Variable workloads during peak or slow periods can be costly to manage
- Service SLAs often don’t align with peak production times
- Diverse infrastructure is expensive for IT to manage and maintain
- Electronic documents formats arrive in different file sizes and image quality
- Job configuration set-up can be time-consuming and inflexible, and multiple jobs running simultaneously can be difficult to manage
- Scanning infrastructure and capture technology which are scalable from a single scanning station to multi-site production centres
- End-to-end management to process all incoming documents – from ad-hoc, distributed scanning at a client site to centralized, high-volume production
- Multi-channel capture platform – able to manage input from any source, including post and paper documents, digital formats, web forms, social and mobile applications
- Support for consulting, integration, project management and deployment
- Industry or process-specific solutions for BPOs who are processing high document volumes for insurance, financial services, healthcare, public sector and other clients
- Flexible, cost-effective pricing with SLAs to meet BPO-specific needs
- Faster processing time, with less downtime and built-in redundancy
- Less manual intervention, resulting in fewer errors and higher business efficiency
- Flexible platform which is easily adaptable to different jobs and workloads
- Actionable data from custom dashboards and real-time reporting & monitoring capabilities
Five New Business Opportunities for BPOs made possible with Spigraph solutions
Interested in reducing processing costs and offering new services to new or existing customers? Our unique pricing models and easy-to-use platform for distributed and centralized scanning enables BPOs to take cost out of business processes and develop new opportunities for services where it was previously cost-prohibitive. Our BPO clients have been able to accelerate the following business process:
Process invoices, purchasing agreements, and other accounting paperwork quickly and cost-effectively for small businesses. We help you take the cost out of your accounting services, and you can help your clients take the cost out of managing paperwork.
Managing taxes for small businesses generates mountains of paperwork. Mistakes on forms are easy to make, and errors can be costly. Take the pain out of tax processing, and help your clients easily manage their tax forms, VAT claims, refunds, and other tax documents.
Customer Complaint Forms
What is the cost of not responding quickly to a customer complaint or misplacing a complaint form? Your clients may be losing customers due to poor processing of customer complaints. Help them improve service and retain loyal customers.
New applications mean new business for your customers. We enable you to process application forms for retail, banking, insurance or other clients, and you enable your clients reduce new account opening times from days to hours.
Did you ever wonder why you never received that new loyalty card in the mail? Probably because of lost or misread paperwork. We enable you to easily and cheaply manage consumer applications for new loyalty programs for hospitality, retail, travel, automotive, and other loyalty programs.