Assistance
A problem ?
To contact our Hotline
Services
Hotline support: remote technical assistance
Efficiency and responsiveness are guaranteed by our Hotline as soon as it receives your query. Its goal is to provide effective remote problem-solving.
Our Hotline technicians strive to provide a breakdown diagnosis within two hours. The aim is to:
- Determine the origin of the breakdown or problem
- Solve the problem by phone
- Prepare for on-site intervention (if necessary)
In order to extend their knowledge base, technicians are permanently trained (manufacturer certifications) to adapt to new products and services and provide professional and relevant expertise.